Hours Tab - Standard Operating Hours

The first pair of open and close times on this page indicate your facility's Standard Operating Hours.  For days of the week that you are typically closed, make sure to still to set open and close hours in the event that you create a Package that overrides the days that you are open.  

For example, many venues choose to create a Full Facility Rental package and allow that package to be booked on days of the week they would otherwise be closed to the public.  In cases like this, the open and close times that are set for days of the week that you are normally closed will be used for determining when the Full Facility Rental package can schedule on those days.  It is also advisable that for this scenario that you set a Minimum Lead Time of at least 24 hours (commonly 72 hours or more) so that you have time to prepare for staffing the venue on the days you would normally be closed.

The second pair of open and close times is for setting your daily Peak Hours (if any).  These times are completely optional but allow you to set higher pricing per person or per group during your peak days and times.  For example, if your venue is consistently fully booked on Friday and Saturday nights, you may want to take advantage of the increased demand by increasing pricing.  You could set your peak hours here for 5pm to Midnight and then add 10% to your standard pricing.  In this example, reservations that are booked *entirely within the hours of 5pm to Midnight on Fridays and Saturdays will be charged peak pricing rather than standard pricing.

You could also use the Peak Pricing hours to set your prices *lower during slow days and times.  For example, if your venue is slow on Tuesdays and Wednesdays, you could set the open and close Peak Hours to match the Standard hours and offer 10% reduced prices all day on those days of the week.  

Both of the above scenarios can be handled in several different ways including Resource Type hours and creating special Packages to accomplish the marketing initiatives of the business.  Do not hesitate to reach out to your direct RKd contact to discuss different ways that we can help.